At TLM, we stand by the quality of our product and are committed to customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy.
Eligibility for Refund:
- Refund requests must be made within 30 days of the purchase date.
- The product must be returned in its original packaging, with at least 50% of the product remaining.
- Proof of purchase (receipt or order confirmation) is required.
How to Request a Refund:
- Contact Us: Email our customer support team at sales@radiantcreams.com with your order details.
- Return the Product: Ship the item to the address provided by our support team. Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Processing the Refund: Once we receive the returned item, we will inspect it and process your refund within 7-10 business days to the original payment method.
Exceptions:
- Refunds are not available for products that have been fully used or tampered with.
- We do not cover damages caused by misuse or improper storage.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
For any further assistance, please reach out to our support team. We appreciate your trust in TLM!